Refund Policy

We genuinely hope that you are pleased with your Shanti purchase or gift. However, if for any reason you are not completely satisfied, you have the option to request a refund within 14 days of receiving your order. Please be aware that we cannot accept returns beyond this 14-day period.

Important Information:

• No Exchanges: Due to the handcrafted nature of our products, slight variations in color and craftsmanship may occur. Therefore, we do not offer exchanges.
• Personalised Items: Unfortunately, we cannot refund personalised items. Please ensure you provide detailed information for personalisation to avoid any issues.
• Condition of Returned Items: Items must be unused, in perfect condition, and returned in their original packaging.
• Right to Refuse: We reserve the right to decline refunds if the goods are not returned in a re-saleable condition or if they show signs of use.
• Processing Time: Please allow up to 14 working days for your return and refund to be processed.

Thank you for understanding our policies and for your support of Shanti's handcrafted products.